"Our teachers aren't tech-savvy enough to adopt new platforms."

Underlying Concerns:

• The prospect is concerned that their teachers lack the technical skills to comfortably adopt and use a new platform, which could lead to frustration or reluctance.
• They may be worried that teachers will feel overwhelmed by learning a new system, potentially leading to low engagement or resistance from the staff.
• They could be apprehensive about the time commitment involved in training teachers to use the platform effectively, especially if there’s already a heavy workload.
• The prospect might feel that introducing new technology will disrupt the day-to-day teaching process and create unnecessary complexity for educators.

How to Tackle the Objection:

1. Empathize with the concern: Acknowledge that this is a common challenge for many schools and institutions, especially for educators who are not as comfortable with technology.
2. Highlight training and support: Reassure them that your platform includes extensive onboarding and training sessions designed to help teachers learn at a comfortable pace, with step-by-step guides and resources.
3. Success stories from similar clients: Mention that many clients initially had the same concerns, but after training, their teachers became champions of the platform, embracing it once they saw how easy it was to use.
4. Offer a low-pressure demo: Suggest scheduling a demo for the prospect and a few teachers to show them how intuitive the platform is, allowing them to experience it firsthand before making a decision.

Sample Script (Detailed and Simple Language):

Prospect: "Our teachers aren't tech-savvy enough to adopt new platforms."

You: "That’s a very valid concern, [Prospect’s Name], and we’ve seen this with a lot of schools in the early stages of adopting new technology."

• "What we usually do to help is offer extensive onboarding and training sessions for teachers. These are designed to be step-by-step and ensure that the platform doesn’t feel overwhelming for anyone. We also provide easy-to-use guides and ongoing support, so your team can always ask for help if they need it."

• "In fact, many of our clients have initially had the same concern, but after the training, they found that their teachers actually became champions of the platform, especially once they realized how much it helps streamline their work."

• "Would it help if I set up a demo for you and a few teachers? That way, you can see just how intuitive and user-friendly it is for your team. You might be surprised by how quickly they’ll adapt!"

Probing Questions to Engage the Prospect:

• "Have your teachers had issues with adopting new technology in the past? I’d love to hear more about their experience and see how we can address those concerns."
• "Are there specific parts of the platform or technical features that you think your teachers might struggle with? We can tailor the training to focus on those areas."
• "Would a hands-on demo where your teachers can explore the platform themselves help ease some of those concerns?"

Call to Action:

Offer to schedule a demo session where the prospect and some of their teachers can see how intuitive the platform is, with the reassurance that training and support are fully available.

Example:
"How about we set up a demo for you and a few of your teachers? I can walk them through the platform, and you’ll see firsthand how easy it is to use. Plus, our training will ensure that no one feels left behind. Does next week work for you?"

Key Points to Emphasize:

1. Comprehensive Training and Onboarding: Reassure the prospect that their teachers will receive step-by-step training and plenty of ongoing support to ensure they feel confident using the platform.

2. Ease of Use: Highlight how intuitive and user-friendly the platform is, making it accessible for teachers who may not be tech-savvy.

3. Success Stories: Mention that many other clients had similar concerns, but after the initial training, their teachers became advocates for the platform once they saw its benefits and ease of use.

4. Low-Pressure Demo: Offer a demo for the teachers, allowing them to try it out for themselves and see how easily they can navigate the system, while reassuring them that help is always available.