"It sounds too complicated to onboard our team and customers."

Underlying Concerns:

• The prospect is worried that the onboarding process for both their internal team and customers will be too complicated, leading to disruption or delays.
• They may be concerned about the time and effort required to get everyone up to speed on the new platform, especially if their employees or customers are not tech-savvy.
• The prospect could have had negative experiences with other solutions where onboarding took longer than expected or required significant training and support.
• They want to avoid a situation where onboarding becomes a burden or affects their existing operations and customer experience.

How to Tackle the Objection:

1. Acknowledge the onboarding concern: Empathize with the prospect’s concern that adopting a new system might feel overwhelming, especially when it involves both employees and customers.
2. Highlight ease of onboarding: Reassure them that your platform’s onboarding process is designed to be simple and straightforward, with step-by-step support to make the transition smooth.
3. Emphasize dedicated support: Let them know that you have a dedicated team to help with onboarding, providing training and ongoing support for both their employees and customers.
4. Offer to walk them through the process: Suggest walking them through a demo of what the onboarding process looks like so they can see how simple and user-friendly it is.

Sample Script (Detailed and Simple Language):

Prospect: "It sounds too complicated to onboard our team and customers."

You: "I totally understand, [Prospect’s Name]. Adopting a new system can definitely seem like a hassle, especially when it involves both your team and your customers."

• "But the onboarding process is actually something we pride ourselves on making easy and painless. We offer step-by-step support and have a dedicated team to help train both your employees and customers to ensure everything goes smoothly."

• "Many of our users, especially from Indian startups and financial institutions, initially had the same concern, but they found the onboarding to be much simpler than they expected."

• "How about I walk you through what the onboarding process would look like for your team? I think you’ll see that it’s really user-friendly, and we’re with you every step of the way."

Probing Questions to Engage the Prospect:

• "Have you experienced challenges with onboarding other systems in the past? I’d love to hear what specifically made those difficult, so we can address those concerns upfront."
• "Would having a dedicated support team help ease some of your concerns about onboarding? We provide training for both employees and customers."
• "Would you like a demo or walkthrough of how we handle onboarding? I can show you how it’s designed to be simple and straightforward for everyone involved."

Call to Action:

Offer to walk them through the onboarding process via a demo or walkthrough, showing them exactly how it works and how simple it can be with your support.

Example:
"Let’s schedule a quick walkthrough where I can show you what the onboarding process looks like. I think you’ll see that it’s really easy, and we’ll provide full support to both your team and customers to make it as smooth as possible. Does next week work for you?"

Key Points to Emphasize:

1. Ease of Onboarding: Emphasize that your onboarding process is designed to be simple and efficient, with step-by-step support to ensure that both employees and customers can adapt quickly.

2. Dedicated Support Team: Reassure the prospect that you provide a dedicated team to help with onboarding, offering training and assistance to make the transition easy for everyone.

3. Positive User Experience: Share that other users, particularly from Indian startups and financial institutions, have found the onboarding process to be much easier than expected, helping them feel more confident in the transition.

4. Offer a Walkthrough: Suggest walking them through the onboarding process so they can see how user-friendly and smooth it is, giving them a clearer picture of how simple it will be to implement.