"I’m worried about the reliability and uptime of your service."

Underlying Concerns:

• The prospect is concerned that the platform may experience downtime or be unreliable, which could disrupt critical healthcare services.
• They may worry about technical issues or service outages that could negatively impact patient care or operations.
• The prospect likely wants assurances that your service will be available 24/7 and that any potential issues will be resolved quickly.
• They may have experienced unreliable platforms or downtime in the past, making them cautious about adopting a new solution.

How to Tackle the Objection:

1. Acknowledge their reliability concerns: Show empathy for their worry, recognizing that uptime and reliability are critical in healthcare where downtime isn’t an option.
2. Reassure with uptime statistics: Highlight your platform’s 99.9% uptime rate, reassuring them that the system is highly reliable and designed to stay online.
3. Offer 24/7 support: Emphasize that you provide 24/7 support to address any issues immediately, ensuring that downtime, if it occurs, is quickly resolved.
4. Provide customer testimonials: Offer to share testimonials from other healthcare providers who’ve had similar concerns but found the platform to be extremely reliable, adding credibility to your claims.

Sample Script (Detailed and Simple Language):

Prospect: "I’m worried about the reliability and uptime of your service."

You: "That’s a fair concern, [Prospect’s Name]. In healthcare, downtime is simply not an option."

• "We’re proud to say that our platform has a 99.9% uptime rate, so you can trust that it will be available when you need it. We also offer 24/7 support, so if any issue arises, we’ll handle it immediately."

• "I can also share some testimonials from hospitals and clinics who had similar concerns initially but have found our platform to be extremely reliable over time."

• "Would seeing some of those testimonials help ease your mind a bit?"

Probing Questions to Engage the Prospect:

• "Are there specific uptime requirements or reliability concerns that are most important for your operations? I’d love to address those directly."
• "Would it be helpful to hear from some of our current healthcare clients about their experience with our platform’s reliability?"
• "Do you have specific support needs during certain hours? We can show you how our 24/7 support works to ensure issues are resolved quickly."

Call to Action:

Offer to share testimonials from other healthcare providers who have found the platform reliable and invite the prospect to review your uptime statistics to give them confidence in the solution’s reliability.

Example:
"Let’s start by sharing a few testimonials from clinics and hospitals that have had a great experience with our platform’s reliability. I can also send over our uptime statistics, so you can see how consistent our service is. Would that help?"

Key Points to Emphasize:

1. 99.9% Uptime: Reassure the prospect by highlighting your 99.9% uptime rate, emphasizing that the platform is designed to be highly reliable, minimizing downtime.

2. 24/7 Support: Emphasize that you provide 24/7 support to address any issues immediately, ensuring that if downtime occurs, it’s resolved quickly and efficiently.

3. Customer Testimonials: Offer testimonials from other healthcare providers who have experienced the platform’s reliability firsthand, providing real-world evidence that builds trust.

4. Minimized Downtime Risk: Reassure them that your platform is built with high-reliability standards to ensure minimal downtime and to support the critical needs of healthcare operations.