"I’m concerned about the cost of onboarding your service."

Underlying Concerns:

• The prospect is worried about the upfront cost of adopting your HR solution, particularly if their budget is tight or they’re working with limited financial resources.
• They may feel that the initial investment could be a strain on their HR department and may not lead to immediate savings or improvements.
• The prospect likely needs reassurance that the platform will offer a clear return on investment (ROI) over time, helping them save costs and improve efficiency in the long run.
• They may also need to understand the flexible pricing options or cost structures available to them to help make the onboarding process more manageable.

How to Tackle the Objection:

1. Acknowledge the cost concern: Show empathy for their worry about upfront costs, especially given the fact that HR budgets can often be tight.
2. Highlight long-term cost savings and ROI: Reassure them that while there may be initial costs, the platform will pay for itself in the long run by reducing recruitment time, improving employee retention, and automating repetitive tasks that currently require manual effort.
3. Offer flexible pricing options: Emphasize that you offer flexible pricing or tiered plans that can fit smaller budgets, allowing them to start with a plan that works for them.
4. Propose sharing ROI data: Offer to share specific numbers on how quickly they could see a return on investment, helping them make a more informed decision about the value the platform will bring to their HR operations.

Sample Script (Detailed and Simple Language):

Prospect: "I’m concerned about the cost of onboarding your service."

You: "I hear you, [Prospect’s Name]. Upfront costs are always something to consider, especially in HR, where budgets can be tight."

• "What we typically see is that our platform more than pays for itself in the long run by reducing recruitment time, improving retention, and automating repetitive tasks that would otherwise take up your team’s time."

• "We also offer flexible pricing options that are designed to fit smaller budgets, so you can start at a level that works best for you."

• "Would it help if I shared some numbers on how quickly you could see a return on investment? That way, you can get a clearer idea of the potential savings and efficiency gains."

Probing Questions to Engage the Prospect:

• "Are there specific areas of your HR process where you feel you’re spending too much time or resources, like recruitment or administrative tasks? We’ve helped many clients reduce those costs significantly."
• "Would having flexible pricing options make it easier to start using our platform in a way that fits your current budget?"
• "How important is it for you to see a clear ROI before making a decision? We’d be happy to walk you through how quickly other businesses have seen cost savings with our solution."

Call to Action:

Offer to share ROI data and flexible pricing options that will help them make an informed decision about the platform’s long-term cost-saving potential, easing their concerns about upfront costs.

Example:
"Let’s schedule a quick chat where I can show you some numbers on the cost savings and ROI you could expect from our platform. I can also walk you through our flexible pricing options, so you’ll have a clear idea of how we can fit within your budget. Does next week work for you?"

Key Points to Emphasize:

1. Long-Term ROI and Cost Savings: Reassure the prospect that while there may be upfront costs, the platform will pay for itself over time by reducing recruitment time, improving retention, and automating repetitive tasks that currently drain their resources.

2. Flexible Pricing Options: Emphasize that you offer flexible pricing or tiered plans that can fit smaller budgets, allowing them to start small and scale up as they see results.

3. Return on Investment (ROI): Offer to share ROI data from other clients to demonstrate how quickly they can expect to see cost savings and efficiency gains from adopting the platform.

4. Efficiency Gains: Highlight that the platform will help them save time and reduce manual work, allowing their HR team to focus on more strategic initiatives rather than routine, repetitive tasks.