Prospect: "What kind of support will we receive after purchasing the services?"
You: "That’s a great question, [Prospect’s Name]. We believe that support is just as important as the initial service, and we’re committed to ensuring you’re fully covered after you come on board."
"Our support includes 24/7 technical assistance through phone, email, and live chat. So whenever an issue arises, you’ll have direct access to our support team at any time, day or night."
"You’ll also have a dedicated account manager who acts as your main point of contact. They’ll be there to understand your business deeply, oversee any service adjustments, and coordinate support to make sure everything runs smoothly."
"Beyond reactive support, we use proactive monitoring tools to identify and address potential issues before they impact your operations. We also offer regular performance reviews and quarterly check-ins to ensure you’re getting the best results from our services."
"Would it be helpful if I sent over a detailed overview of our support structure, or we could even design a customized support plan that aligns with your team’s specific needs?"
Offer to share a detailed overview of your support structure or suggest creating a customized support plan to address their specific needs, showing flexibility and a commitment to tailored service.
Example:
"Let’s go over a support overview together, so you can see exactly how we’ll be there to assist you. I’d be happy to discuss a customized support plan if you have specific needs in mind. Does that sound good?"
24/7 Support Availability: Reassure them that your support team is available 24/7 through multiple channels, ensuring they have timely assistance whenever needed.
Dedicated Account Management: Emphasize that they’ll have a dedicated account manager who understands their business, provides continuity, and coordinates support as needed.
Proactive Monitoring and Regular Check-Ins: Highlight your proactive approach to support, including monitoring tools to catch potential issues early and regular check-ins to keep everything optimized.
Flexible Support Plans: Offer the option to tailor a customized support plan based on their unique needs, showing flexibility and commitment to their success.