Industry
Travel & Hospitality
Travel & Hospitality
Objection Handling

I’m not sure about the quality of accommodations and services.

Underlying Concerns:

  • The prospect may worry that the accommodations won’t meet their expectations in terms of comfort, cleanliness, or service quality.
  • They might be concerned about inconsistent service standards across different properties or destinations.
  • They likely need assurance that your company carefully selects accommodations and services based on quality standards and positive guest experiences.
  • The prospect wants to feel confident that the experience will be enjoyable, without the risk of unpleasant surprises.

How to Tackle the Objection:

  1. Acknowledge their concerns about quality: Show empathy, recognizing that when it comes to travel, quality is a top priority.
  2. Highlight your quality assurance process: Reassure them that your company carefully vets each accommodation and partner based on strict quality criteria, ensuring high standards.
  3. Emphasize personalized recommendations: Explain that you tailor your recommendations to suit each client’s preferences, ensuring that they get accommodations that match their needs.
  4. Share client testimonials or success stories: Provide social proof by sharing positive client feedback and success stories to demonstrate that others have had great experiences with the accommodations you offer.

Sample Script (Detailed and Simple Language):

Prospect: "I’m not sure about the quality of accommodations and services."

You: "I completely understand, [Prospect’s Name]. When it comes to travel, quality really makes all the difference in ensuring you have a memorable experience."

  • "One thing we pride ourselves on is our quality assurance process. We personally vet each accommodation and service provider to ensure they meet our high standards for cleanliness, comfort, and customer service. We work only with trusted partners who consistently deliver great experiences."

  • "Additionally, we tailor our recommendations based on each client’s preferences. If you’re looking for a luxury experience, boutique hotels, or family-friendly accommodations, we can match you with options that suit your needs perfectly."

  • "To give you extra peace of mind, I’d be happy to share some client testimonials from people who’ve stayed at these properties. Many of our clients have come back with glowing reviews, especially appreciating the high standards and service quality."

  • "Would you like to see a few examples of these properties and read what past clients have said about them?"


Probing Questions to Engage the Prospect:

  • "Are there specific quality standards or amenities that are particularly important to you? We can ensure those are prioritized in our recommendations."
  • "Have you had concerns with accommodations in the past, like service inconsistencies or room quality? Our team selects only properties that meet high standards to avoid these issues."
  • "Would seeing client reviews or property details help give you a clearer picture of the quality we offer?"

Call to Action:

Offer to share client testimonials or specific property examples that highlight the quality of accommodations and services you provide, helping them feel more confident in your offerings.

Example:
"Let’s go over some client testimonials and property highlights that showcase the quality of the accommodations we recommend. This way, you’ll get a better sense of what to expect. Does that sound good?"


Key Points to Emphasize:

  1. Quality Assurance Process: Reassure them that you have a rigorous vetting process to ensure each accommodation meets high standards for cleanliness, comfort, and service.

  2. Tailored Recommendations: Highlight that you customize recommendations to fit each client’s preferences, ensuring they get accommodations that match their unique needs and expectations.

  3. Positive Client Testimonials and Social Proof: Share client feedback and success stories to demonstrate that others have had great experiences and that your service consistently delivers quality.

  4. Property Details and Reviews: Offer to provide detailed property descriptions, photos, or reviews so they can see the quality firsthand, reducing any uncertainty.

More scripts

Use For:
Warm Lead
Calling Outcome (your Goal):
Sales Pitch/Qualification
Industry:
Travel & Hospitality
Use For:
Warm Lead
Calling Outcome (your Goal):
Sales Pitch/Qualification
Industry:
Travel & Hospitality
Use For:
Warm Lead
Calling Outcome (your Goal):
Sales Pitch/Qualification
Industry:
Travel & Hospitality
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