Industry
General
General
Objection Handling

I’m worried about the ongoing support after the initial service

Underlying Concerns:

  • The prospect may have had experiences with other providers who provided good initial service but failed to offer support after the sale.
  • They might worry that once they’ve made the purchase, they’ll be left on their own to deal with any issues or questions that arise.
  • The prospect likely needs reassurance that your company is committed to long-term support and customer satisfaction beyond the initial transaction.
  • They want to feel confident that they’ll have access to reliable assistance whenever they need it, without hidden costs or complications.

How to Tackle the Objection:

  1. Acknowledge their concern about ongoing support: Show empathy by recognizing that post-purchase support is essential to ensure they get the most out of the service.
  2. Highlight your commitment to long-term customer care: Reassure them that your company places a strong emphasis on supporting clients long after the initial service.
  3. Explain specific support options and availability: Describe any dedicated support channels, ongoing maintenance, or customer success programs that ensure they’re covered over time.
  4. Offer client success stories or testimonials: Share examples from other clients who have experienced your ongoing support, demonstrating your commitment to long-term relationships.

Sample Script (Detailed and Simple Language):

Prospect: "I’m worried about the ongoing support after the initial service."

You: "I completely understand, [Prospect’s Name]. Reliable support after the initial service is crucial, and we know that a great service doesn’t end after the first delivery. Many of our clients felt the same way initially."

  • "Our company prioritizes long-term relationships with our clients, and we have a dedicated team that’s there to support you whenever you need help. Whether it’s [mention specific types of support like troubleshooting, updates, or consultations], we’re here to make sure everything continues running smoothly."

  • "We offer ongoing support plans that include [mention key features like 24/7 helplines, dedicated account managers, regular check-ins, or maintenance visits], so you’ll always have someone to reach out to. We’re committed to being a partner, not just a provider."

  • "If it helps, I can share some testimonials from other clients who have been very satisfied with our long-term support. They found that having a reliable team to rely on made all the difference. Would that give you more confidence in our approach?"


Probing Questions to Engage the Prospect:

  • "Are there specific areas of support that are most important to you, such as response times or proactive maintenance? We can make sure those needs are covered."
  • "Have you had issues with support from previous providers? I’d be happy to explain how our approach ensures consistent, ongoing care."
  • "Would seeing examples of how we support clients after the initial service help reassure you about our commitment?"

Call to Action:

Offer to provide client testimonials, detailed support options, or a sample support plan that will help them feel comfortable with the long-term service your company provides.

Example:
"Let’s go over the support options we offer and review some client testimonials that highlight our commitment to long-term service. I think you’ll see we’re dedicated to supporting you well beyond the initial stage. Does that sound good?"


Key Points to Emphasize:

  1. Commitment to Long-Term Relationships: Emphasize that your company values long-term client relationships and is committed to providing ongoing support to ensure they succeed.

  2. Comprehensive Support Options: Highlight any specific support features such as dedicated account managers, regular check-ins, 24/7 helplines, or proactive maintenance that show you’re there to help continuously.

  3. Reliability and Accessibility: Reassure them that they’ll have reliable, easy access to support whenever they need it, ensuring peace of mind and confidence in your service.

  4. Testimonials and Success Stories: Share testimonials from satisfied clients who appreciate your ongoing support, demonstrating that your company is committed to being there for them over the long haul.

More scripts

Use For:
Cold Call
Calling Outcome (your Goal):
Follow Up
Industry:
General
Use For:
Cold Call
Calling Outcome (your Goal):
Sales Pitch
Industry:
General
Use For:
Warm Lead
Calling Outcome (your Goal):
Qualification
Industry:
General
Want a cookie? 🍪

We care about your data, and we’d use cookies only to improve your experience. For a complete overview of the cookies uses, see our Privacy Policy.