"I've heard negative things about your company"

Introduction

"Namaste, [Lead's Name]. This is [Your Name] from [Your Bank/Company]. I appreciate you taking the time to explore our credit card options. I understand you've come across some concerning information about our company. I'd like to address these concerns directly. Do you have a few minutes to discuss this?"

Acknowledge Concerns

"First, I want to thank you for being candid about your concerns. It's important to us that you feel confident in your choice of financial partner. Can you share more about what specific issues you've heard about?"

Address Concerns Directly

"I appreciate you sharing that. Let me address these points directly:

1. [Specific concern 1]: Here's the actual situation and how we've addressed it...
2. [Specific concern 2]: This is what we've implemented to ensure it doesn't happen again..."

Company Improvements

"We take feedback seriously and have made significant improvements:

1. Enhanced customer service protocols
2. Increased transparency in our terms and conditions
3. Implementation of stricter data security measures"

Third-Party Validations

"I'd like to share some recent third-party assessments of our services:

1. [Relevant rating or award from a respected financial institution]
2. [Recent positive review or ranking from a consumer advocacy group]"

Customer Satisfaction Metrics

"Our recent customer satisfaction surveys show:

1. [X]% of our customers rate our service as excellent
2. Our complaint resolution time has improved by [Y]% in the last year"

Transparency Commitment

"We believe in complete transparency. All our terms, conditions, and fee structures are clearly laid out on our website. I'd be happy to go through these with you in detail."

Personalized Experience Offer

"I'd like to offer you a chance to experience our improved service firsthand. We can set up a one-on-one consultation with one of our senior financial advisors to address any specific concerns you have."

Customer Success Stories

"Many clients who initially had reservations have become our strongest advocates. For example, [share a brief story of a customer who had similar concerns but had a positive experience]."

Call-to-Action

"I propose we schedule a brief call with our customer experience team. They can provide you with detailed information about our recent improvements and answer any questions you might have. Would you be open to a 20-minute call this week?"

Alternative Offer

"If you're not ready for a call, I can send you our latest transparency report and customer feedback compilation. It provides a comprehensive overview of our services and recent improvements. Would you find that helpful?"

Closing

"[Lead's Name], I genuinely appreciate your openness in discussing these concerns. Our goal is to earn your trust through transparency and excellent service. Even if you decide not to proceed with us, I'm here to answer any questions you might have about our company or services. Is there anything else you'd like to know before we wrap up?"

Key Elements:

• Directly acknowledges and addresses negative perceptions
• Provides specific examples of company improvements
• Offers third-party validations and customer satisfaction metrics
• Emphasizes transparency and willingness to provide detailed information

Adjustments for Target Audience:

• Uses professional, respectful language
• Focuses on factual information and concrete improvements
• Offers personalized consultation to address specific concerns
• Provides options for further investigation (call or detailed report)