"I'm worried about the hassle of filing claims"

This is a common concern, especially when people have experienced or heard about the difficulties of filing health insurance claims—long processes, confusing paperwork, or delayed reimbursements. Your goal is to assure them that your claims process is simple, user-friendly, and supported by your team.

Underlying Concerns:

• The prospect may have had bad experiences in the past with complicated claim processes, delayed reimbursements, or paperwork issues.
• They might be concerned that filing claims will take too much time and effort.
• There’s a fear that they won’t understand the claims process or that it could result in denials, leaving them to pay out-of-pocket.

How to Tackle This Objection:

1. Acknowledge their concern: Empathize with their frustration if they’ve had bad experiences or heard about such situations.
2. Reassure them that your claims process is easy to manage, with digital tools to make it even more convenient.
3. Emphasize support: Let them know your team is available to guide them through every step, ensuring the process is smooth and stress-free.
4. Provide examples of how your claims process works, with specific details about online submissions, app-based services, or customer service support.

Sample Script (Detailed and Simple Language):

Prospect: "I'm worried about the hassle of filing claims."

You: "I completely understand. Filing claims can feel like a headache, especially if you've had a difficult experience before. But we’ve made sure that our claims process is simple and straightforward."

• "For most claims, you can submit everything online or through our mobile app in just a few steps. You don’t need to deal with complicated paperwork or long waits. Many of our customers tell us they love how easy it is to track and file their claims digitally."

• "Plus, we have a dedicated customer support team to help you if you ever run into any issues or have questions. You can call us directly, and we’ll walk you through the whole process."

Prospect: "But I’ve heard that claims often take a long time to get reimbursed."

You: "That’s a valid concern, but with our plan, we’ve streamlined the process to quickly process claims, especially for hospitalization or medical treatments. We’ve cut down the waiting time for approvals, so you’ll receive your reimbursement much faster than you might expect."

• "I can explain exactly how the process works if you’d like. Or we could set up a quick meeting where I can show you a demo of how easy it is to submit a claim through our app. Would that help?"

Probing Questions to Engage the Prospect:

• "Have you had a bad experience filing claims in the past, or is this a concern based on what you’ve heard from others?"
• "Would it help if I walked you through the step-by-step claims process, so you can see how simple it is?"
• "Do you prefer submitting claims digitally, or would you prefer help from our support team in filing them?"

Call to Action:

Offer to set up a quick demo or meeting to show them how easy it is to submit claims through your platform or app. This gives them a chance to see for themselves that the process is not as complicated as they might think.

Example:
"Let’s set up a quick 10-15 minute meeting where I can walk you through how easy it is to file a claim with us. You’ll see how the app works, and I’ll be there to answer any questions you might have. Does that sound good?"

Key Points to Emphasize:

1. Simple, Digital Process: Highlight that claims can be submitted online or through the mobile app—making it fast, paperless, and easy to track.

2. Quick Reimbursement: Reassure them that your plan is designed for fast claims processing, with reduced waiting times for approvals and reimbursements.

3. Supportive Team: Emphasize that your customer service team is available to guide them through the entire process, so they won’t feel alone or confused.

4. Low Effort for the Prospect: Stress that the claims process has been made as easy and hassle-free as possible, so they won’t have to worry about it taking up too much of their time.