"I'm concerned about the card's compatibility with mobile payment apps"

People increasingly use mobile payment apps like Google Pay, Paytm, PhonePe, etc. for quick and secure transactions nowadays. The prospect is likely worried that the card may not be compatible with their preferred app or may not work seamlessly for contactless payments. Your goal is to reassure them that the card works with popular mobile payment platforms, explain any additional features (like tap-to-pay or virtual card options), and show how they can easily integrate it into their digital wallets.

---

Underlying Concerns:

• The prospect may be unsure if the card can be added to their preferred mobile payment apps (Google Pay, Paytm, PhonePe, etc.).
• They could be worried about the ease of use and whether it will work smoothly for contactless payments.
• They might be concerned about security and convenience when using the card through mobile apps.
• They may want the convenience of using their phone for transactions and not want a card that doesn’t fit into their digital lifestyle.

---

How to Tackle This Objection:

1. Acknowledge their concern: Validate the importance of mobile payment compatibility, especially since many people prefer the convenience of contactless payments through their phones.
2. Reassure them: Explain that your credit card is fully compatible with all major mobile payment apps and supports contactless payments for a seamless experience.
3. Explain how it works: Offer to guide them on how easy it is to link the card to apps like Google Pay, Apple Pay, Paytm, or PhonePe, and emphasize the security features involved.
4. Highlight benefits: Talk about additional security features like tokenization, where their card details are encrypted and not shared with merchants, and rewards that they can earn even when using the card through mobile apps.

---

Sample Script (Detailed and Simple Language):

Prospect: "I'm concerned about the card's compatibility with mobile payment apps."

You: "I completely understand! These days, everyone wants the convenience of using their card through mobile apps like Google Pay, Apple Pay, or Paytm for quick and secure transactions. The great news is that our card is fully compatible with all the major mobile payment apps."

• "You can easily add the card to your Google Pay, Apple Pay, Paytm, or PhonePe account and use it for both online and in-store payments, just like any other card. It’s simple to set up, and once it’s linked, you can use your phone for tap-to-pay transactions wherever contactless payments are accepted."

Prospect: "Is it easy to set up? I don’t want to deal with a complicated process."

You: "Definitely! The setup is super easy and only takes a few minutes. Once you receive the card, you just need to open your payment app, add the card details, and you’re ready to go. If you need any help, our customer service team can walk you through the steps to make sure you’re all set."

• "On top of that, using your card through these apps is actually more secure. We use tokenization, so your card number isn’t shared with the merchant. Instead, the app generates a one-time-use code for each transaction, adding an extra layer of protection."

Prospect: "Does it work with contactless payments?"

You: "Yes, absolutely! Once the card is added to your mobile app, you can use it for tap-to-pay transactions at any store that accepts contactless payments. Just hold your phone near the payment terminal, and you’re good to go. It’s super fast and secure."

• "And the best part? You’ll still earn rewards and cashback even when using your card through the app—whether you’re buying groceries, dining out, or shopping online."

• "How about we set up a quick call to go over how it works in more detail? I can show you exactly how easy it is to link the card to your mobile app and start using it. Would you be free for a call later this week?"

---

Probing Questions to Engage the Prospect:

• "Which mobile payment apps do you currently use—Google Pay, Apple Pay, or something else? I can walk you through how to link the card to your preferred app."
• "Do you often use contactless payments in stores? Our card works seamlessly with mobile wallets for easy tap-to-pay transactions."
• "Would it be helpful if I sent you a quick guide or walked you through the steps of adding your card to your payment app?"

---

Call to Action:

Offer to schedule a quick call or demo to show them how to link their credit card to the mobile payment apps and reassure them about the ease of use.

Example:
"Let’s set up a 10-minute call where I can show you exactly how to add the card to your mobile wallet. I’ll also explain how you can use it for contactless payments and still earn rewards on your transactions. Does that sound good?"

---

Key Points to Emphasize:

1. Full Compatibility: Reassure the prospect that your card is compatible with all major mobile payment apps, including Google Pay, Apple Pay, Paytm, and PhonePe, allowing them to use their phone for contactless payments.

2. Easy Setup: Explain that adding the card to mobile apps is a quick and simple process, and offer to assist them if needed.

3. Contactless Payments: Highlight that once the card is linked, they can use it for tap-to-pay transactions in stores, providing a fast, contactless, and secure experience.

4. Enhanced Security: Mention features like tokenization and one-time-use codes that ensure their card information is encrypted and never shared with merchants, making mobile payments even more secure than using the physical card.

5. Rewards and Benefits: Emphasize that they’ll still earn rewards, cashback, and other perks even when using their card through mobile payment apps, making it a valuable addition to their daily transactions.