Industry
Real Estate
Real Estate
Telecalling Script

"I'm interested but not sure if I'm ready to commit to viewing properties"

The prospect has shown interest but is hesitant about taking the next step. They may be unsure of their readiness, overwhelmed by the decision-making process, or uncertain if viewing properties is the right move yet. Your goal is to acknowledge their hesitation, ease their concerns by offering a low-pressure approach, and emphasize the benefits of viewing properties to help them move forward with more confidence.


Underlying Concerns:

  • The prospect might not feel ready to make a big commitment or decision about purchasing a property yet.
  • They could be uncertain about the market conditions, financial readiness, or their exact requirements for a property.
  • They might fear that scheduling a viewing could lead to pressure to make a decision too soon.
  • They could simply be exploring their options and not want to feel rushed into the buying process.

How to Tackle This Objection:

  1. Acknowledge their hesitation: Let them know it’s normal to feel uncertain and that viewing properties doesn’t mean they’re committing to anything.
  2. Reassure them: Explain that viewing properties is a low-pressure, informative process that can actually help clarify their needs and timing.
  3. Provide value: Emphasize that by viewing properties, they’ll gain insights about the market, their preferences, and what’s available in their price range—helping them make a more informed decision when they’re ready.
  4. Offer flexibility: Suggest a no-obligation viewing and reassure them that there’s no commitment involved, just an opportunity to explore options.

Sample Script (Detailed and Simple Language):

Prospect: "I'm interested but not sure if I'm ready to commit to viewing properties."

You: "I completely understand. Taking that next step can feel like a big decision, especially if you’re not sure you’re ready yet. But let me reassure you—viewing properties isn’t a commitment to buying right away. It’s really just an opportunity to explore and get a better idea of what’s out there."

  • "A lot of clients feel the same way when they start, and they’ve found that viewing a few properties actually helps them clarify what they’re looking for, what they like or don’t like, and whether now is the right time for them. There’s absolutely no pressure to make a decision—it’s all about gathering information so you can make a more informed choice when the time is right for you."

Prospect: "But I’m not sure if I’m ready to take that step right now."

You: "That’s completely okay. The good news is, this doesn’t have to be a big step—think of it as a low-pressure, no-commitment chance to see what’s available. Even if you’re still figuring things out, it’s always helpful to get a sense of the market and see what types of properties are within your budget."

  • "We could start by looking at just one or two homes that match your preferences, so you can see what’s out there. You’ll be able to visualize what’s possible, and it might even help you refine your priorities. If you feel like it’s not the right time after that, no problem—you’re in control of the timeline."

  • "How about we set up a quick casual viewing for one or two properties that fit your preferences? It’ll give you a chance to get a feel for what’s available, and we can move forward at a pace you’re comfortable with. Would that work for you?"


Probing Questions to Engage the Prospect:

  • "What’s making you feel unsure about committing to viewing properties right now? Is it the timing, or are you still figuring out exactly what you’re looking for?"
  • "Are there certain aspects of the home-buying process that you’re feeling uncertain about? I’d be happy to help answer any questions you might have."
  • "Would it be helpful if we started with just one or two viewings, so you can get a sense of the market without feeling rushed?"

Call to Action:

Offer a low-pressure viewing with no commitment attached, emphasizing that it’s an informative and exploratory process to help them understand the market better. Frame it as a small, risk-free step toward understanding their options.

Example:
"Let’s do this: why don’t we schedule a quick, casual viewing? It’s a great way to start without any pressure or commitment to buy. This way, you can see what’s out there, and if you decide you want to wait, that’s perfectly fine. How does this weekend sound for a quick tour of a couple of properties?"


Key Points to Emphasize:

  1. No Pressure, No Commitment: Reassure them that viewing properties isn’t a commitment to buy—it’s simply an exploratory step to gather information.

  2. Clarifying Preferences: Emphasize that viewing properties can help them clarify their preferences, whether they’re figuring out what they like, what they can afford, or whether now is the right time.

  3. Market Awareness: Highlight that viewing properties gives them a better understanding of the market, which can help them make an informed decision when they’re ready.

  4. Flexible Approach: Reassure them that you’ll work at their pace—whether they want to see one property or a few—and they’re in control of the timeline, with no pressure to move forward before they’re ready.

  5. First Step Toward an Informed Decision: Position the viewing as a small, risk-free step toward getting more informed, not a major commitment.

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